Leadership & Career

Your posture: Mom was right

March 1, 2004
“Imagine not being considered for a job as a result of failing to sit or stand up straight,” says image management consultant Judith Rasband. “It happens. Poor posture …. can hinder the message that body image presents.”

Picking the right boss(es)

February 1, 2004
It used to be that one of the easiest paths to career advancement was “picking the right boss.” But today, it’s hard for even the most brilliant and well-meaning managers to guarantee the success of their team members.

Make customer service superior

February 1, 2004
“It’s a fact of business life,” writes professional speaker, consultant, and customer-service expert Peggy Morrow. “To keep your competitive edge, you must be constantly upgrading the quality of the service you offer.” That’s true regardless of what kind of “customer” you have or what kind of “service” you provide.

Overcoming the ‘seven deadly workplace sins’

January 1, 2004
“Working Wounded” columnist Bob Rosner, former Workforce editor Allan Halcrow and cartoonist John Lavin detail in their book Gray Matters: The Workplace Survival Guide “the seven deadly workplace sins” and practical ways to overcome them.

Work Technology: A dog’s-eye view of software upgrades

December 1, 2003
A recent article in Computerworld caught our attention — “All I Know About Software Upgrades I Learned From My Dog.” The author, consultant Rebecca Wettemann of Nucleus Research, discusses the challenges of determining whether an upgrade provides real return on investment — using a metaphor every pet owner can appreciate.

Are you a boss or a buddy?

August 1, 2001
Every manager must decide how much to get involved in employees’ personal lives. Show concern for workers’ personal lives; just don’t get too enmeshed.

Get the most from your temps

June 1, 1998
Some managers hire temps and then pray that the newcomers don’t get too far behind or make too many mistakes. But there’s a better way.

Got the smarts? Don’t rub it in

December 1, 1997
Convinced you’re smarter than just about everyone else at work? You may be right, but don’t get carried away. Your intelligence can work for or against you.

Enliven your training sessions

December 1, 1997
If your training sessions are nothing more than lectures, your audience just may fall asleep before you’re through. Kick those sessions up a notch with these techniques

Cut Noise Pollution at Work

July 1, 1997
Stroll through your workplace and listen. What do you hear?