Leadership & Career

Cut down the turnover

October 23, 2020
Employees leave a company for many reasons, even when they like their work and get along with their boss. But as a manager you’re in a strong position to keep the best people with you. You just have to understand who your employees are and what they’re looking for. Here are some scenarios to anticipate.

Unconscious bias: What is it & how do you manage it?

October 22, 2020
While the concept of unconscious bias isn’t new, its impact on workplace culture is in the spotlight as HR leaders focus on initiatives to strengthen diversity, equity and inclusion. Unconscious bias training is one of the proactive ways HR can raise awareness of the issue and minimize its influence on behaviors, policies and processes.

Time to unplug: Stop feeling like you’re always ‘on’

October 9, 2020
With the odds heavy that many workers will remain virtual for the foreseeable future, consider these strategies aimed at helping to disconnect and unwind.

Groups sparring? Fix it fast

October 9, 2020
Let’s say you and your group miss a deadline, pass on incorrect information or make some other mistake that negatively affects another department or workgroup. Take action right away to save the relationship. Follow these three steps to begin restoring friendly relations.

When you have to break a promise

October 7, 2020
Suppose that you’ve just finished assigning employees the July vacation days they wanted when your department is given a new project that requires the efforts of all your staff and can’t be postponed. That, of course, is a major morale-breaker, so try these three steps for working past it.

When to take a hard line with gossips

October 7, 2020
Let’s be honest: People love to talk about other people. They love to make everyone else think they’re in the know, and no matter how hard you try, you can’t change human nature. But there are times when you have to take a hard—and perhaps permanent—line with gossips.

Covid self-isolation could break our business–do we have any recourse?

October 5, 2020
Q: “We are a small business of 35 employees, and every position is crucial. Can an employee simply state, ‘I think I have COVID, I will be self-isolating for 14 days?’ This is disruptive to us. Can we require a test and results before they take the 14 days?” – Q., California

Lean on your team for decision-making

September 25, 2020
Making decisions is a natural part of being a manager, but you don’t have to go it alone. In fact, learning how to collaborate with your team for decision-making can improve group dynamics, reduce stress and uncertainty and make your staff feel like their voice truly matters.

Get staff on your side when solving problems

September 25, 2020
When workplace problems crop up, your job is to solve them. But often managers make it worse by going at it alone. Your employees can help you investigate causes and assist you in damage control, but you need them on your side. Here’s how to avoid alienating your workforce while you search for answers.

Never leave customers wondering

September 23, 2020
For customers, time spent waiting for help is anxious time. Train your employees to take these steps when responding to customers.