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Cover Story Go beyond empathy to build trust In training seminars, you’ve learned to acknowledge employees’ emotions. You know to say, “I see that you’re …,” and add “angry,” “concerned” or “hurt” to fit the situation.
Your Health The risk of radiation exposure In the year since an earthquake and tsunami triggered Japan's Fukushima Daiichi nuclear disaster, employees around the world are more aware of the dangers of radiation.
Red Flags Put goal attainment in perspective Setting ambitious goals for your unit and rallying everyone to follow through helps you lead effectively. Just don’t get carried away.
From the Trenches A kick in the pants Sonia, a manager at an insurance company, updates us about her efforts to motivate an employee who seems perpetually bored with his work.
Watch Out! The limits of brainstorming Decades of research have consistently shown that brainstorming groups think of far fewer ideas.
Management-Issues : News Steer clear of extremes or everyone loses Thursday, May 17, 2012 1:00 am Few things are more frustrating than being on the short end of an unfair situation. And since those claiming to be the "99 percent" are making a lot of noise about how unfair things are, let's examine what they're taking about.
Penelope Trunk's Brazen Careerist Attention to problems matters more than solutions to problems Thursday, May 10, 2012 10:22 pm Fortune magazine has started reporting about family in corporate life. We all know corporate jobs are messed up. Fortune magazine is a monument to how messed up corporate life really is. In November, Fortune wrote that the company that Sheryl Sandberg, a working mom, runs, has employees "on lockdown"¯ and their kids come to the office .
September 27, 2010 COMMUNICATION SKILLS: In praise of the paraphrase
Want to impress your boss or a VIP? Paraphrase what the person just told you. By summarizing it succinctly, you demonstrate your rapt listening skills. In this podcast, we discuss the benefits or paraphrasing what others say—and how to do it in a seamless, effective manner. (6 min.)
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