Leadership & Career

What’s it all for if your health suffers?

January 12, 2022
In the book Dying for a Paycheck, Jeffrey Pfeffer delivers some straight talk: Don’t wait for public policy to address the social costs of excessive work hours and work-family conflict.

Avoid a role in the ‘drama triangle’

January 12, 2022
We’re all players in the drama triangle occasionally. Where the problem lies is when you get stuck in it and can’t move on.

Is your staff suffering from FORTO?

December 23, 2021
Make them see the office as an inviting place to come back to.

There’s inspiration in futility!

December 23, 2021
Author Hugh McLeod has some wisdom to share with employees who might be deterred by supposedly futile business endeavors.

How to manage projects, not just people

December 23, 2021
Many fine managers are good at interfacing with people and coaching them up, but behind their backs, you’ll hear whispers. In his book Project Management for Non-Project Managers, author Jack Ferraro outlines what a good project plan does.

Got ‘Glassdoored’? How to respond to negative online reviews

December 20, 2021
It’s tempting to quickly react, make it personal or try to get even with the anonymous poster (typically a former employee). But the best move is to manage the issue calmly. Here are three tips.

‘National Donut Day? Sure, take it off!’

December 10, 2021
Let’s face it, no matter how generous your paid holiday schedule is, you’ll never be able to cover all of the holidays celebrated by every culture or religion. Floating holidays help employers bridge the gaps in their holiday schedule.

Were they leadership fads… or real wisdom?

December 8, 2021
It’s easy to look back on certain business buzzwords and mock them from a distance of years. But just because a trend is no longer embraced doesn’t mean it didn’t have real worth, and perhaps still does today.

Make 2022 the best work year yet, for you and your team

November 23, 2021
As you and your team form your action plans for 2022, use these expert tips from best-selling author, speaker and organizational consultant Simon Sinek to embrace the fact that you can and will come out of the hard times of the last year to be even better by the end of 2022.

5 myths customer service leaders must dispel

November 10, 2021
To better understand what customers want today and how they behave during customer service interactions, we surveyed more than 4,000 customers around the world, asking them how they interact with and feel about various customer service channels. Our research revealed five myths about customer behavior to which customer service and support leaders are clinging.