What's New 
Know what to delegate and what to keep
Delegation is supposed to make you more effective, but bad delegation creates more work than it saves. Some things you delegate come back as problems to fix; some things you keep really should be handled by others. Good delegation judgment requires understanding what makes tasks appropriate or inappropriate to hand off. Delegate outcomes you can... View Article
Advocate for your team without becoming difficult
Your team needs resources, support, or recognition that they’re not getting. You want to fight for them—but you’ve seen managers who advocate so aggressively they become problems themselves, dismissed as whiners or troublemakers. Effective advocacy requires persistence without alienation. Build your case on business impact “My team deserves this” is less persuasive than “here’s what... View Article
Evaluate candidates fairly when you already have a favorite
You have a candidate you think is right for the job—maybe an internal person you’ve worked with, maybe someone who impressed you early. But you still have other candidates to interview, and you know your preference might bias your assessment. Fair evaluation requires actively counteracting your existing leanings. Acknowledge the bias to yourself Pretending you... View Article
Help employees who struggle with ambiguity
Some people thrive with clear direction and struggle when things are undefined. Your employee wants to know exactly what to do, but the situation is genuinely ambiguous—there isn’t a clear answer to give. Helping people work through ambiguity is a skill that develops with the right support. Provide structure where you can Not everything has... View Article
Stop the gossip before it damages your team
Whispered conversations that stop when you approach. Side comments that undermine colleagues. Information that travels through back channels rather than direct communication. Gossip is corroding your team’s trust. Addressing gossip requires making direct communication safer than indirect communication. Name what you’re observing Gossip thrives in silence. Naming it openly changes the dynamic: “I’m noticing a... View Article
Tools 
The EmployeeProblem Solver
This convenient resource helps you figure out the best way to handle more than 160 common situations so they don't turn into long-term managerial headaches.
Manager's TrainingLibrary
Keep on top of vital issues and improve your interactions with subordinates with a wide range of printable training guides.
MultimediaTraining
Learn the easy way with a trove of video and audio recordings exclusive to the issues you face.
