What's New 
Get your point across to people who aren’t listening
You’ve explained it multiple times. You’ve said it clearly. Yet somehow the message isn’t getting through—people nod, then act as if the conversation never happened. The problem isn’t what you’re saying; it’s that you’re not being heard. Getting through to inattentive audiences requires changing your approach, not just repeating yourself. Identify why they’re not listening... View Article
Make decisions when you don’t have enough information
The decision can’t wait, but the information can’t be gathered in time. You’re facing uncertainty, incomplete data, and pressure to act. Waiting for clarity isn’t an option; deciding without it feels risky. Deciding under uncertainty is unavoidable. Doing it well requires a different approach than deciding with complete information. Distinguish what you know from what... View Article
Work effectively with peers who don’t report to you
Your work depends on colleagues you don’t manage—peer leaders whose teams you need things from, counterparts in other functions, people whose cooperation is essential but not commanded. Authority doesn’t apply; only influence works. Effective peer relationships require investment, reciprocity, and persistent attention. Build relationships before you need them Reaching out only when you need something... View Article
Close the deal with a hesitant candidate
You’ve found the right person for the role. You’ve made the offer. But they’re hesitating—asking for more time, raising concerns, or simply not saying yes. The deal isn’t done yet, and you need to close it. Converting hesitation to acceptance requires understanding what’s driving the reluctance. Ask directly what’s causing hesitation Guessing at concerns wastes... View Article
Evaluate employees you can’t observe directly
Some of your reports work remotely, on different shifts, at client sites, or in roles where you simply don’t see their day-to-day work. You’re responsible for their performance reviews, but you lack direct observation. Evaluating without direct visibility requires deliberately creating other information sources. Define measurable outcomes When you can’t see the process, focus on... View Article
Tools 
The EmployeeProblem Solver
This convenient resource helps you figure out the best way to handle more than 160 common situations so they don't turn into long-term managerial headaches.
Manager's TrainingLibrary
Keep on top of vital issues and improve your interactions with subordinates with a wide range of printable training guides.
MultimediaTraining
Learn the easy way with a trove of video and audio recordings exclusive to the issues you face.
