What's New 
Say no to new projects when your team is at capacity
Another request arrives. Leadership wants it, a stakeholder needs it, or an opportunity appeared. But your team is already fully committed. Taking it on means either burning people out or letting something else fail. Protecting your team’s capacity requires saying no—which is harder than saying yes. Know your team’s actual capacity You can’t argue capacity... View Article
Transition from peer to manager without losing friendships
Yesterday you were colleagues and friends. Today you’re their boss. The relationships that made work enjoyable are now complicated by power dynamics. People who confided in you now wonder what you’ll do with what you know. Navigating this transition requires acknowledging the change while preserving genuine connection. Acknowledge the awkwardness directly Pretending nothing has changed... View Article
Ask interview questions that reveal character
Skills can be assessed through credentials and work samples. Experience shows up on resumes. But character—integrity, resilience, how someone handles adversity—is harder to evaluate. Yet character often determines success or failure more than capability. Revealing character requires questions that prompt authentic responses rather than rehearsed answers. Ask about failures and what they learned How people... View Article
Manage the perfectionist who can’t ship
Their work is excellent—when it finally arrives. But deadlines pass while they polish, revise, and refine. “Almost done” stretches indefinitely. Their commitment to quality has become an inability to deliver. Perfectionism that prevents completion is a performance problem, regardless of how good the work eventually becomes. Name the tradeoff explicitly Perfect and late is often... View Article
Address the clique that’s excluding others
A subset of your team has become a tight group—and others are being left out. Inside jokes that exclude, lunch invitations that aren’t extended, information that doesn’t flow to everyone. The dynamic is creating insiders and outsiders. Cliques damage team cohesion and performance, but addressing them requires care. Distinguish friendship from exclusion People naturally form... View Article
Tools 
The EmployeeProblem Solver
This convenient resource helps you figure out the best way to handle more than 160 common situations so they don't turn into long-term managerial headaches.
Manager's TrainingLibrary
Keep on top of vital issues and improve your interactions with subordinates with a wide range of printable training guides.
MultimediaTraining
Learn the easy way with a trove of video and audio recordings exclusive to the issues you face.
