What's New
Delegate effectively to someone more experienced than you
You manage people who know more than you do in their domains. That’s not a problem—it’s the point. But delegating to experts requires different skills than delegating to novices. Getting this right means leveraging their expertise without abdicating your responsibility or undermining their competence. Lead with outcomes, not methods Experienced people don’t need to be... View Article
Get credit for work that happens behind the scenes
Some of the most valuable work is invisible—preventing problems, maintaining systems, enabling others’ success. When everything runs smoothly, nobody notices. When it breaks, everyone notices. Getting recognized for work that’s designed to go unnoticed requires deliberate visibility without self-promotion that alienates. Document what you prevent Keep a record of fires you extinguished before they spread,... View Article
Know when to hire for skills versus hire for attitude
The conventional wisdom says hire for attitude and train for skills. But some skills can’t be trained quickly, and some attitudes resist development entirely. Making the right call depends on context. Understanding when each approach serves you better leads to stronger hires and fewer regrets. Assess how trainable the required skills are Some technical skills... View Article
Manage the employee who excels individually but undermines the team
Their individual results are exceptional. They hit every target, often spectacularly. The problem is what happens around them—collaboration suffers, morale drops, and talented colleagues start looking elsewhere. This tension between individual excellence and team damage is one of management’s hardest judgment calls. Quantify the hidden costs Outstanding individual performance is visible. Team damage is often... View Article
Address the employee who’s coasting toward retirement
They’ve announced their retirement date—or everyone knows it’s coming soon. Suddenly effort drops, engagement fades, and they’re running out the clock. The work that remains undone falls on everyone else. Handling this requires respecting their service while maintaining standards. Letting someone coast isn’t fair to them or the team. Name what you’re observing Start with... View Article
Tools
The Employee Problem Solver
This convenient resource helps you figure out the best way to handle more than 160 common situations so they don't turn into long-term managerial headaches.
Manager's Training Library
Keep on top of vital issues and improve your interactions with subordinates with a wide range of printable training guides.
Multimedia Training
Learn the easy way with a trove of video and audio recordings exclusive to the issues you face.
Hiring Toolkit
Job Descriptions, Interview Questions & Exemption tests for 200+ positions
