What's New 
Inherit a team without destroying what already works
You’re the new manager, and you have ideas about how things should run. But the team was functioning before you arrived—maybe even functioning well. Charging in with changes risks breaking what works and alienating people who were doing fine. Smart transitions balance fresh perspective with respect for existing success. Listen before you change anything Spend... View Article
Rebuild credibility with a new boss who doesn’t know you
Your track record existed with your previous manager. Your new boss sees none of it—they’re starting from zero, forming impressions based only on what happens now. The credibility you built over years has to be rebuilt from scratch. New leadership is both a risk and an opportunity to establish yourself fresh. Don’t assume your reputation... View Article
Make counteroffers that convince people to stay
Your best employee just told you they have another offer. Your instinct is to match or beat it—but counteroffers fail more often than they succeed. Many people who accept them leave within a year anyway. If you’re going to make a counteroffer, make one that addresses why they were looking in the first place. Understand... View Article
Manage the employee who takes credit for others’ work
Somehow their name is always attached to wins they didn’t create alone—or at all. They present others’ ideas as their own, accept praise for team efforts, and position themselves as the source of contributions they merely touched. Credit-taking poisons team dynamics and drives away the people who actually do the work. Distinguish between types of... View Article
Address attendance problems without creating resentment
They’re late. They leave early. They call in sick more than seems reasonable. You need to address it—but you also know that heavy-handed enforcement can backfire, creating resentment that makes everything worse. Attendance conversations require firmness and empathy in careful balance. Start with curiosity, not accusation “I’ve noticed you’ve been arriving late frequently. Help me... View Article
Tools 
The EmployeeProblem Solver
This convenient resource helps you figure out the best way to handle more than 160 common situations so they don't turn into long-term managerial headaches.
Manager's TrainingLibrary
Keep on top of vital issues and improve your interactions with subordinates with a wide range of printable training guides.
MultimediaTraining
Learn the easy way with a trove of video and audio recordings exclusive to the issues you face.
