Coaching & Motivating

5 steps to remain calm during a work confrontation

September 23, 2022
It’s now more important than ever for HR pros to keep their cool and de-escalate any confrontation with a hot-headed employee. Conflict de-escalation has always been an important skill for leaders, but many people are uncomfortable facing issues head-on.

Capacity building and the Tom Brady Effect

September 14, 2022
For Tampa Bay Buccaneers quarterback and seven-time Super Bowl champion Tom Brady, the best leaders not only learn from their losses, but always seek to improve after a win.

Get your team thinking very creatively

September 2, 2022
Collect a box of odds and ends, the less useful the better. Tell the group that the organization has overproduced these items and has thousands, or millions, left in stock—and it’s the group’s job to figure out how to market them to recoup the costs.

Trouble getting the staff in on Fridays?

July 22, 2022
It’s Friday and you’re bringing in exactly one box of donuts to treat your colleagues. Chances are you’ll be eating those sugary treats alone at your desk as tumbleweeds are blowing down the hallways. It’s official: Thursday is the new Friday.

Bring change to your organization with 3 tested steps

July 15, 2022
None of the change management models out there are more popular than Kurt Lewin’s three-step model. Lewin was a highly influential German-American psychologist and one of the pioneers of modern social psychology. His model likens the change process to manipulating an ice cube’s shape.

7 reasons why employees disengage and quit

June 24, 2022
Think of your employees as all sitting in the same rowboat. You like to think they’re all pulling hard on those oars together. But based on recent Gallup polling, only about a third of employees (34%) are busting their butts (actively engaged).

Survive a ‘kiss-up/kick-down’

May 27, 2022
You know them, right? The climbers. The game players. The two-faced team members. Sometimes referred to as Machiavellian, they are perhaps more succinctly referred to as “kiss-up/kick-down” employees.

Here comes the summer help!

May 26, 2022
How to welcome, prep and manage those seasonal employees.

How to manage the office Eeyore

May 13, 2022
Every office tends to have one: that glum, withdrawn and isolated loner. They remind you of Eeyore, that fictional character in the Winnie the Pooh stories, the pessimistic donkey who is perpetually gloomy. How do you manage an office Eeyore?

Key phrases for rewarding teams

April 8, 2022
A team rewards system can be tricky, even a political landmine if your words aren’t chosen very carefully. Try these guidelines and corresponding sample phrases come from Linda Eve Diamond’s book, Perfect Phrases for Building Strong Teams.