MOTIVATION: Balance directive and supportive behavior

The best way to motivate employees is to mix directive behavior (i.e., telling people what to do) with supportive behavior (which involves a dialogue where you ask questions and listen well). If you overdose on directive behavior, you can crush morale and make employees feel like peons. In this podcast, we discuss how to balance directive and supportive behavior by probing frequently and listening to what employees tell you. (6 min.)

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