Managing People At Work

Peppered with questions? Here’s an answer

August 7, 2012
If dozens of daily interruptions siphon away your time, a series of Lunch ‘n’ Learns might be the solution.

Refine praise

May 1, 2012
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Library of Skill-Based Interview Questions

April 12, 2012
In addition to giving job-specific tests, the best way to tell if applicants carry the skills to perform specific tasks is to ask very direct questions about how they’ve used each skill in the past. Here are nearly 200 sample interview questions that hiring managers can use to spot the presence of important “soft” skills …

Harassment response: Your 3-phrase script

March 26, 2012

How should you react if one of your employees confides that she’s being harassed? It better be something more constructive than, “Go along with it.” All managers (and everyone else with reporting responsibilities) should use a simple, consistent three-phrase script:

Train Supervisors & Managers To Take Compliance Training Seriously

August 16, 2011
When you mention employment compliance training to managers and supervisors, do their eyes glaze over? Do they start yawning? Not many companies can boast of having supervisors that jump at compliance training opportunities. While you may not be able to make your managers look forward to the training, you can help make them appreciate it.

Navigating Curves in the Resignation Road

August 16, 2011

In a perfect world, employees who quit will give at least two weeks’ notice, won’t change their minds in the interim, and will work hard straight through their very last day, and those who lament about wanting to quit will actually step up to the plate and do so, instead of leaving you wondering whether they’re staying or going. This isn’t a perfect world, though, and there are plenty of issues that can complicate a simple resignation.

The power of just 3 words: “Let’s go see!”

August 3, 2011
From time to time, people who report to you will bring you problems created by a decision that you made. They may appear exasperated by the pickle you put them in. Your response, in all cases, should be a good-natured invitation for the two of you to go have a look. Use these exact words: “Let’s go see!”

5 steps to employee greatness

April 1, 2011
In his book Shine, Edward M. Hallowell breaks down his five-step process for peak performance and how managers can guide their employees to doing their best work.

HR can’t always save the day when bosses go overboard

March 14, 2011
HR can’t right all wrongs. When a supervisor rashly fires an employee for filing a complaint, not even fast action by HR to reinstate the employee can save the company from liability.

The 6 biggest retention mistakes … and how to fix them

February 14, 2011
With unemployment still floating above 9%, it’s a bit easier to find good employees. But keeping the best people never has been and never will be easy. What can you do to keep them around? A recent Harvard Business Review pointed to these key retention mistakes and solutions to fix them: