Coaching & Motivating

Help staff find their own answers

January 8, 2021
Often the best way to help employees find solutions is to ask questions of your own. Try these tactics.

What to do with your marginal employees

January 8, 2021
In many cases, working with marginal employees to improve their performance can be well worth your while. Try this step-by-step approach to lift them to the next level.

Motivate before training

December 23, 2020
To make sure your employees are interested in what you need to teach them, it helps to motivate them first. Here are some tips for making even the dullest topic seem interesting.

Heed the subtle calls for help

December 11, 2020
Workers who are reluctant to expose their weaknesses often use some form of a “cry for help”—some surreptitious stratagem to ferret out information or assistance. Learn to recognize and react to the most common types of this behavior when you see them.

Give new managers effective guidance

December 9, 2020
New managers who report to you may be nervous and uncertain. One good way to start building their confidence and skills is to help them develop a good working relationship with you so they know what to expect from their future bosses. Spell out your expectations in three steps.

Help rookie supervisors succeed

December 9, 2020
Being a supervisor is tough, and being a new supervisor is especially tough. If you manage supervisors or plan to promote employees to supervisory positions, these tactics will help you initiate them into management more easily and effectively.

3 techniques for better coaching

November 25, 2020
Coaching is a cooperative process. You and the employee work together, but you take the lead in helping the employee learn how to improve and grow. Here are three strategies to remember.

How to motivate call-center workers

November 25, 2020
Because call centers seem to be breeding grounds for discontent, how can you motivate workers and keep them on the job?

Coaching: A 5-step plan

November 13, 2020
Coaching employees isn’t about telling them what to do. The best coaching helps employees discover on their own how they can improve their performance and their career prospects. Follow these five steps to get the process going.

Keys to motivate simpler than you think

October 29, 2020
Management experts and gurus have all kinds of theories on how to motivate employees. The best way is the simplest: Ask your employees, and observe them at work.