December 1, 2012
Have you ever been blindsided by a comment that someone makes— particularly if it’s offensive or not true? How do you handle it? Do you react with a defensive explanation? There’s a better way: Ask a question. It will disarm the critic, give you time to think and allow you to better understand the accuser’s meaning.
November 1, 2012
You know when you raise your voice at the office, right? Not always. People who yell usually grew up in a home where the typical way of communicating was to shout at each other.