Communication

How’s Your Smartphone Etiquette?

May 1, 2013
While smartphones may have changed the way many managers communicate, technology is no excuse for abandoning old-fashioned good manners.

Employees with tummy troubles

May 1, 2013
For the millions of Americans who suffer from gastrointestinal problems, the workplace poses special challenges.

Strategies for Being a ‘Best Boss’

May 1, 2013
How many times have you heard someone say, “He was the best boss I ever had”? Team members are motivated working with a boss whom they like and admire.

The art of giving negative feedback: A 7-step approach

April 9, 2013
If employees are totally blindsided by poor reviews or terminations, they are much more likely to file lawsuits. But if workers receive coaching and progressive discipline, they’ll see the bad news coming a mile away, and they’ll have little reason or motivation to play the legal card. Follow this seven-step method whenever giving negative feedback:

When an employee has cancer

March 1, 2013
More than 40 percent of cancer cases occur in people of working age (18–65), and research shows that about 80 percent of people with cancer return to work after diagnosis.

Never Say These Phrases

March 1, 2013
Knowing how to communicate effectively with employees can make a huge difference in productivity and morale. See results by eliminating these phrases from your repertoire:

Think twice before giving employees personal advice

February 12, 2013
It happens all the time: An employee approaches someone from HR to ask for help. But occasionally, HR pros find their work conversations veering dangerously toward inappropriately personal topics—from how to handle retirement investments to life-and-death health care decisions.

Keys to Great Presentations

February 1, 2013
You know to avoid verbal fillers, move about the room and make eye contact with your audience, but what separates a marginal presentation from a great one?

Five Steps to Build Trust with Your Team

February 1, 2013
Building trust is a critical part of leading a high-functioning team. Here are five steps to create an atmosphere of trust in the workplace.

Confronting the career development conundrum

January 1, 2013
Career development appears at the top of many lists. Unfortunately, the lists tend to be focused on what employees desperately want but are not getting from their managers.