Communication

Don’t just listen—be listened to

March 10, 2021
You know that listening to others is vital, but what about persuading others to listen to you and your requests? These tactics can help you and your employees get the attention—and the results—you need.

Address fears before change

March 10, 2021
Most employees will support change, even on a large scale, if they understand the need for it—and if they don’t see a high personal cost to themselves. Before asking your employees to follow you, analyze how the change will affect them in four areas.

Communication skills at the heart of success

February 26, 2021
Management is primarily about communication: spelling out expectations, sharing information, asking questions, collaborating, and so forth. Enhance your skills by focusing on these areas.

‘I did what you told me to do’

February 24, 2021
What’s clear to you may not be clear to others.

Avoid right-or-wrong arguments

February 24, 2021
You’re probably good at winning your point in arguing with your staff, but it’s a skill you don’t want to overuse.

Phrases that make you look weak

January 27, 2021
One thing that will quickly make you a doormat boss is using phrases that suggest you have a brittle spine. Employees pick up on the wimpiness and take over the show. Avoid these lines, and stay in charge.

Hmmm, that doesn’t sound right

January 27, 2021
Suppose you find yourself on the receiving end of feedback that’s, well, questionable. After all, under-pressure employees have been known to deliver information that’s wrong, hard to understand, and occasionally purposefully untrue. If what you’re hearing is suspicious, these tactics may help.

2 questions for ‘stay’ interviews

January 27, 2021
“Stay” interviews are a good tool for promoting employee retention, but their success rides on asking the right questions. These two can help you hold a productive conversation.

Three is not company

December 23, 2020
Imagine that you’re in your office talking with one of your staffers. Another employee sticks his head in and asks you to answer a “quick” question. You do, but your quick answer turns into a new discussion. As a result, the original employee has been what journalist Leigh Buchanan calls “triangulated.”

Patch the cracks in discussions

December 23, 2020
Group discussions (larger than, say, three or four people) can be exciting and productive but also frustrating. Just as there are more ideas available, there are also more side tracks to wander onto. And though much can be accomplished with a clear agenda and preparation, there are still two major traps to recognize and respond to.