Communication

Dignify workers with a yellow flag

April 1, 2008
During his years as senior vice president at Hallmark Cards Inc., Jim Welch managed 600 employees. He wanted every one of them to feel comfortable criticizing him.

See what I mean?

April 1, 2008
When you deliver a presentation, your words can only carry you so far. You also need to give people something stimulating to see that reinforces your message.

Convey change with enthusiasm

April 1, 2008
Change breeds cynicism, right? It could. But it depends on how you communicate the upheaval to your team.

To generate ideas, stop brainstorming

March 1, 2008
Great ideas can arise at any time. Just don’t pin your hopes on a brainstorming meeting.

Train the right way

March 1, 2008
When you teach employees to do their jobs, you probably tell them what to do, how to do it and why it matters. Simple, right? Actually, there’s a right and wrong way to train.

Explain, don’t excuse

February 1, 2008
There’s a difference between explaining your error and giving an excuse. Explaining means taking responsibility for it. An excuse prolongs your pain.

The downside of teamwork

February 1, 2008
According to Robert Lutz, the 75-year-old vice chairman of General Motors, teamwork is overrated.

Establish good rhythm on the phone

February 1, 2008
If you love to hear yourself talk, you may ramble on the phone. And that can prevent you from learning from others.

Two lost lovers

February 1, 2008
Jane, a vice president at a New Jersey-based chemical company, updates us on her story from last month involving an office affair.

Beware of question-and-answer traps

February 1, 2008
You develop rapport with employees by engaging in honest give-and-take. But if you shut down dialogues, then you invite misunderstandings.