Communication

Nurture client relationships

September 26, 2018
Strengthen relationships with your top clients by following this advice from Paul G. Krasnow, author of The Success Code: A Guide for Achieving Your Personal Best in Business and Life.

4 questions to ask yourself before you call someone on leave

September 23, 2018
The wheels of business stop for no one, and when an employee goes out on leave—FMLA or otherwise—it’s surprising how quickly the inconveniences mount. The urge to pick up the phone or dash off a quick email to ask a simple question just to keep the wheels moving is powerful, but pause for a moment before you do it and ask:

Deliver stronger briefings

August 22, 2018
When people ask you to “brief” them on something, make sure you get to the point—without sacrificing completeness and clarity. Follow these rules.

Does that decision really require a meeting?

August 14, 2018
Meetings are an essential platform for sharing information, brainstorming new ideas and collaborating as a team. But are they always necessary? Not according to those recently polled by Accountemps.

This is why employees don’t listen

July 25, 2018
If it feels like your instructions to employees go in one ear and out the other, you might be going about it all wrong.

Recognize a big achievement

July 19, 2018
A hand-written note wishing co-workers or employees congratulations is a powerful way to recognize the achievements or milestones in their lives. Follow these tips to write a truly meaningful one.

… You need to counsel a worker on an embarrassing issue

July 17, 2018
Sooner or later, you’ll need to face it: having a talk with an employee about issues that are just plain embarrassing—for both of you. Here is some advice.

3 reasons saying ‘I’m sorry’ and ‘Thank you’ can change corporate culture

July 12, 2018
“There’s a great value and power to saying ‘I’m sorry’ and ‘thank you’ in the corporate world. The first time someone apologizes or says a genuine ‘thank you,’ the whole environment shifts.”

The business meeting that got stunningly truthful

July 4, 2018
The company I was working for was in trouble, and everyone seemed to know it. Bonuses stopped; goals weren’t met. People were nervous.

4 keys to employee accountability

June 27, 2018
If you feel your employees are lacking accountability, you could very well be to blame. It’s not a problem you can just ignore, so take these steps to boost accountability among all your employees.