May 27, 2014
The hole left when an outstanding worker departs can seem big enough to swallow up the productivity of your whole unit. But it doesn’t have to be that way.
December 1, 2013
When it comes to giving criticism, many managers have been taught to use the “sandwich” approach: Start with a positive statement, present the problem or concern, then finish with another upbeat sentence or bit of praise. But because the technique is so familiar, workers often view such conversations as insincere. Learn a better way to give constructive criticism.
