December 1, 2013
When it comes to giving criticism, many managers have been taught to use the “sandwich” approach: Start with a positive statement, present the problem or concern, then finish with another upbeat sentence or bit of praise. But because the technique is so familiar, workers often view such conversations as insincere. Learn a better way to give constructive criticism.
November 1, 2012
It may seem as if praising a team member is always a good idea. What’s wrong with acknowledging a job well done, especially when research shows that appreciation from the boss ranks high in employee surveys?
