July 23, 2021
Career mistakes come in many forms. Maybe you took a chance on an opportunity that didn’t pan out, signed a contract that turned toxic or lost a huge client. In the aftermath of such a crisis, it’s tempting to shut down, to become bitter or afraid to take more chances. Here are some guideposts to help you navigate the big mistakes.
July 9, 2021
“Whenever I work with call centers,” writes customer experience expert Lior Arussy in the book Next is Now: 5 Steps for Embracing Change, “I meet people who don’t feel their work has much impact.”