Leadership & Career

3 fundamentals for success

December 23, 2020
In today’s fast-paced marketplace, leaders have to be nimble and confident. Here are some skills every leader should master in order to stay on top of his or her game.

Mind your receptionist

December 23, 2020
Your receptionists directly affect customers’ first impressions, whether in person or over the phone. Treat receptionists accordingly—as customer specialists. Management consultant Marsha Lindquist suggests these five tactics for making the most of this key position.

Learn from bad managers

December 23, 2020
When you’re seeking role models, you naturally look to the good managers you’ve known. However, don’t simply block out the bad managers, even if you might very well like to.

Ease employees’ fear of change

December 23, 2020
When your workplace undergoes a major change, employees will be nervous—and even resistant. You can overcome their reluctance to change by addressing their fears. In particular, concentrate on these areas.

4 ways to make 2021 your best work year yet

December 23, 2020
As you and your team form your action plans for 2021, use these expert tips from best-selling author, speaker and organizational consultant Simon Sinek to embrace the fact that you can and will come out of the hard times last year presented to be even better by the end of 2021.

Another workplace consequence of COVID-19: decision fatigue

December 11, 2020
The stress from being bombarded by the constant need to make decisions takes a toll on people’s physical and psychological well-being. The situation also has potentially dire business consequences.

Star quitting? Act quickly

December 11, 2020
When a star employee resigns, you owe it to your organization to make an effort at keeping him or her on board. It’s truly worth the effort. Here’s what to do.

Yes, a manager is the complaint department

December 11, 2020
Even your best employees will have complaints from time to time. You shouldn’t ignore them—a seemingly insignificant gripe can fester and grow into a major issue for the employee involved. Deal with complaints constructively with this advice.

Set an example for your stars

December 9, 2020
Let these three principles guide you as you lead your A team.

Be assertive, not aggressive

December 9, 2020
Here’s how to be assertive without coming off as an ogre.