Leadership & Career

For better results, say it twice

October 29, 2020
English teachers often tell students to avoid redundancy, or saying the same thing twice (like that). But managers might do well to embrace it.

Know where the boss/friend line is

October 29, 2020
You naturally want to be on good terms with all your employees. A friendly relationship is good for everyone, as long as friendship doesn’t interfere with your responsibilities as a manager. Here’s how to strike the proper balance.

Don’t be a bobblehead

October 29, 2020
Gestures are a powerful part of active listening. Like many powerful things, however, they have both good and bad effects.

What’s behind those excuses?

October 29, 2020
Excuses. Every manager hears them, but how you respond to them depends on what your employees are trying to tell you.

4 tips to help you put your best face forward on video conference calls

October 23, 2020
Whether your entire workforce remains a virtual operation, or you’re simply communicating with clients and industry colleagues on video more often than usual, you may have found yourself relying on a method of communication that was largely unfamiliar to you before the pandemic. Use these tips to make sure you’re putting your best face forward on every video call.

Cut down the turnover

October 23, 2020
Employees leave a company for many reasons, even when they like their work and get along with their boss. But as a manager you’re in a strong position to keep the best people with you. You just have to understand who your employees are and what they’re looking for. Here are some scenarios to anticipate.

Unconscious bias: What is it & how do you manage it?

October 22, 2020
While the concept of unconscious bias isn’t new, its impact on workplace culture is in the spotlight as HR leaders focus on initiatives to strengthen diversity, equity and inclusion. Unconscious bias training is one of the proactive ways HR can raise awareness of the issue and minimize its influence on behaviors, policies and processes.

Time to unplug: Stop feeling like you’re always ‘on’

October 9, 2020
With the odds heavy that many workers will remain virtual for the foreseeable future, consider these strategies aimed at helping to disconnect and unwind.

Groups sparring? Fix it fast

October 9, 2020
Let’s say you and your group miss a deadline, pass on incorrect information or make some other mistake that negatively affects another department or workgroup. Take action right away to save the relationship. Follow these three steps to begin restoring friendly relations.

When you have to break a promise

October 7, 2020
Suppose that you’ve just finished assigning employees the July vacation days they wanted when your department is given a new project that requires the efforts of all your staff and can’t be postponed. That, of course, is a major morale-breaker, so try these three steps for working past it.