Management Skills

Tips for a great training session

April 22, 2017
Even if you’re not a professional trainer, you may have to stand in front of a group of employees on occasion and teach them a new skill.

Co-workers who aren’t self-aware

April 18, 2017
If you work with people who lack self-awareness, use these tips to help them improve—or at least, make dealing with them a bit easier.

The management lesson taught by greedy athletes

April 11, 2017

As I write this, the local pro football team is engaged in a familiar dance with an emerging star: Management wants to pay him a certain crazy number of millions of dollars per year, but his agent would like just a smidgen of an increase over that already astronomical amount, thank you very much, or the man with the golden arm walks. How many times have you shaken your head over the greed displayed in a situation like this? But if you were that football player, you’d likely make a similar demand.

4 ways to delegate

April 9, 2017
At its simplest, delegation involves handing over assignments to employees. There are four ways to delegate. Here’s how to choose the right model.

Employees have gripes? Hold a peaceful meeting

March 23, 2017
Allowing grievances to go unaddressed can hurt employee morale and productivity.

Spotting the signs of employee discontent

March 9, 2017
Do you know when your team members are happy — or not? Here are some quick ways to gauge the level of your team’s satisfaction.

Manager’s Checkup: How well are you listening?

February 27, 2017
To get the information you really need to do your job well, you have to listen—not just “hear,” but really listen. How’s your approach to active listening? Take this quiz and find out:

Quiz: Depression in the workplace

February 23, 2017
Here are some true-or-false questions to measure your understanding of clinical depression.

Check ‘health’ of new hires

February 22, 2017
Ensure that new employees have everything they need to succeed, before their performance goes off track.

2 responses to ‘I want a discount’

February 22, 2017
When a customer asks for a discount, here’s how to respond to keep the conversation going without immediately cutting your price.