Management Skills

Another side of lying

June 1, 2009
Identifying basic emotions in facial expressions and becoming aware of these emotions can help one spot a lie.

Three goals for May

May 1, 2009
Mitigate conflict by stating your intention … Say what you want, not what you want to avoid … Cut the catastrophizing.

To tame warring parties, withhold your suggestions

May 1, 2009
You’re a take-charge personality who enjoys solving problems decisively. That serves you well most of the time. When you mediate conflict among employees, however, your eagerness to act can work against you.

Cleanse your computer of unneeded software

May 1, 2009
The more you use your computer, the slower it works. But you can take maintenance steps to improve performance even after years of typing away on an aging PC.

Get out of your office!

May 1, 2009
For Bill George, it’s easy to differentiate between a manager and leader: A manager spends too much time doing paperwork while a leader spends most of the day interacting face-to-face.

If you must worry, do it right

April 1, 2009
Managers are worriers. They fret about their employees’ problems, their bosses’ demands and their peers’ perceptions. Even if you adopt a carefree outlook, your professional duties and dealings with others may trigger occasional anxiety. The real question is how you respond.

April fools rush in

April 1, 2009
Some people love April Fools’ Day. They play elaborate hoaxes on you and your colleagues that have taken weeks to prepare. While there’s nothing wrong with occasional practical jokes at work, they carry a certain risk. What one person deems harmless can strike the victim as a mean-spirited exercise in humiliation.

Three goals for April

April 1, 2009
Lift your teammates to a higher level, confront a complainer, and enliven slides by listing three compelling bullets.

How’s your personal email filter?

April 1, 2009
Your employees probably check their personal email during the workday. That’s potentially dangerous if they use their company-assigned equipment (such as smartphones or personal digital assistants) to access email.

Rather than shut down complainers, hear them out

March 1, 2009
One of the worst ways to fight conflict in an organization is to proclaim, “No complaining allowed.”