Remarkable Leadership

Persuasion and Manipulation — Are They the Same?

March 27, 2014

They definitely are not. Persuasion is not manipulation. If a connection between those words crosses your mind, it is time to eradicate it — and I’ve got about 300 words in this space to try to make that happen.

Creating Customer Partnerships

March 20, 2014

Last week, I asked you to walk in the shoes of your Customers for a minute — and closed by asking you four questions with easy answers … but without helping you get to those answers. This week, I will close the loop by helping you lead in a way that creates closer, stronger relationships between your team and your Customers (whether they are internal or external). What we are really talking about is moving from having Customers to creating partnerships. Here are four ways to move in that important (and profitable) direction.

Taking a Walk in Someone Else’s Shoes

March 13, 2014

Let’s say you decided to start a business (I know, some of you have, stay with me). There are lots of things to think about — marketing, sales, production, financials and LOTS more. But regardless of what type of business you are in, you can’t do it alone. You will have suppliers — from insurance to … well, everything. And in your business, since you have so many things to do, wouldn’t it be nice if some of those pieces were easier to manage? Most people look to solve that through strategic and effective hiring, which is a great idea. You bring in a rock star marketing team, a top financial mind, etc. to help you grow the business and make your life easier.

My Lessons in the Coal Mine

March 6, 2014
This week, I had the incredible opportunity to tour one of the most productive coal mining operations in the United States. The River View Mine outside of Waverly, Ky., is also the largest mine of its type in the U.S. — bringing 62,000 tons of coal and rock out of the mine each day. I had the opportunity to go down 400 feet and see how this operation works. The tour happened because we are in conversation about how we might help this operation continue to improve the skills, confidence and results of their leaders.

How to Prepare for Coaching

February 20, 2014

So you are a leader and a coach — and you need to give someone some feedback. Most people would focus on getting their facts together and thinking about how they are going to give feedback. That is fine preparation, but it is only half of what you should do, based on what I call the biggest secret when giving feedback.

A Big Customer Mistake – and How We Can Avoid It

February 6, 2014

We as leaders make a big mistake sometimes, and when we fall prey to this mistake it spreads throughout our organization. I’m going to tell you what this mistake is, why it happens and how to fix it, in less than 400 words. Are you ready?

Coaching Can Be Simple

January 23, 2014

Yes, there are many times when coaching needs to be a formal sit down, with clear expectations, and planning. But effective coaching can also be a clear, quick conversation that is heard, understood and acted on.

A Different Take on Feedback

January 16, 2014
The feedback I give you is about something you did. It isn’t about me at all, is it? Not so fast, my friend.