Coaching & Motivating

What to do when a key employee leaves

May 27, 2014

The hole left when an outstanding worker departs can seem big enough to swallow up the productivity of your whole unit. But it doesn’t have to be that way.

With new hires, communication is key

May 21, 2014
Make it a point to meet with new hires within the first 60 days. Your goal: Discover their likes/dislikes about the job and environment, see if the job meets their expectations and nip potential problems in the bud.

Learn a better way to give constructive criticism

December 1, 2013
When it comes to giving criticism, many managers have been taught to use the “sandwich” approach: Start with a positive statement, present the problem or concern, then finish with another upbeat sentence or bit of praise. But because the technique is so familiar, workers often view such conversations as insincere. Learn a better way to give constructive criticism.

App of the Month: iappreciate

November 1, 2013
You might not have a lot of time to think of ways to show your appreciation to your staff. This is where iappreciate can help.

Operation Employee Engagement

October 1, 2013
Having disengaged staff on your team hinders performance and morale, and can damage your reputation. Assume that everyone on your team could use a little uplift, and work to proactively engage employees. Here’s how:

Inspire Employees to Take Ownership

October 1, 2013
Here’s how a manager can encourage passion and cooperation in employees.

4 tactics for team building

August 1, 2013
Team-building activities help workers learn about one another and bond. The hope is that the information gained and camaraderie created will positively influence daily office life. But not all employees are willing participants and may see “forced fun” as manipulative or a waste of time. Here’s how to get more workers on board:

The Road to Better Performance

August 1, 2013
Just as an arch provides support for a structure, teams act as the foundation for any successful organization.

Empower employees to make good decisions

August 1, 2013
When it comes to decision-making, the process is almost as important as the results and involves your hands-on participation with team members.

Lessons From Disney

July 1, 2013
For more than 50 years, Disney has been known for the exceptional connection between its employees and guests. Creating and maintaining this bond is the subject of Disney U: How Disney University Develops the World’s Most Engaged, Loyal and Customer-Centric Employees by Doug Lipp, a longtime Disney leader and internationally acclaimed expert on customer service and change management.