Coaching & Motivating

How can I fix an inconsistent worker?

June 1, 1998
Q. I have an employee who’s sometimes dependable, and sometimes not. It’s a real problem. When I give instructions, I’m never sure if they’ll be followed. And it’s feast or famine—either he does a fantastic job (often being incredibly responsive and going beyond the call of duty) or he just drops the ball and nothing gets done. I hate to nag, but I seem to be put in that position. What should I do?