Communication

3 reasons saying ‘I’m sorry’ and ‘Thank you’ can change corporate culture

July 12, 2018
“There’s a great value and power to saying ‘I’m sorry’ and ‘thank you’ in the corporate world. The first time someone apologizes or says a genuine ‘thank you,’ the whole environment shifts.”

The business meeting that got stunningly truthful

July 4, 2018
The company I was working for was in trouble, and everyone seemed to know it. Bonuses stopped; goals weren’t met. People were nervous.

4 keys to employee accountability

June 27, 2018
If you feel your employees are lacking accountability, you could very well be to blame. It’s not a problem you can just ignore, so take these steps to boost accountability among all your employees.

What to say to pregnant co-workers

May 23, 2018
Do you have a pregnant co-worker or employee? Here’s a list of things you should—and shouldn’t—say during those nine, often difficult months.

Prevent idea overload

May 23, 2018
When you ask your team for ideas, the worst thing that can happen is that no one says anything. However, too many ideas can be hard to process, assess and act on. Use this strategy.

Boost meeting participation

May 23, 2018
If you’re fed up with doing all the talking during team meetings, here’s how you can encourage others to participate.

3 more things not to say at work

May 23, 2018
Here’s the latest installment of phrases you should never utter at work—unless you want people to think less of you.

Don’t be the cause of bottlenecks

May 23, 2018
Communication bottlenecks can bring your team’s progress to a screeching halt. Make sure that you aren’t responsible for slowing things down because of poor communication habits. Follow these tips.

Too busy to chat? What to do

May 14, 2018
While small talk can be a good way to connect with your employees, when you need to get stuff done, it is often tough to get away from drop-in visitors. Try these steps to get back to productivity.

Squeeze value from meetings

February 24, 2018

To convey your organization’s new direction to employees, you host lots of informational meetings. You strive to stay on message and repeatedly emphasize core pillars of change. But to ensure that your meetings sink in, stop diagramming your vision like a football coach mapping out a play. Instead, let the group talk.