Communication

Managing the 24-hour team

April 9, 2017
Graveyard-shift work is growing rapidly, among both white-and blue-collar jobs and in all industries, and on teams whose managers supervise both day-and night-shift workers. Some tips:

Encouraging words to improve employee relationships

March 23, 2017
These 3 simple phrases could transform your employee relationships.

Encourage employees to open up

March 22, 2017
Your employees know how to improve your organization better than anyone else. Encourage them to speak up with these three tips.

How to boost your eye-contact skills

February 2, 2017
Here are some examples of negative messages your eyes can send and what you can do to improve your messages.

How to make instructions clear

February 2, 2017
Ever given someone instructions for completing a task, only to have her do something totally different? Follow these guidelines for more clarity.

Tune in to your employees

January 13, 2017
Here are three keys to seeing your workers’ jobs the way they do—and to helping them like what they see.

Before giving feedback …

December 9, 2016
Questions to ask yourself before giving feedback to an employee.

Organize ideas in a tight package

December 2, 2016
If you want to persuade an audience, start by picking the right organizational structure.

Worker seeks personal advice: What to do

November 22, 2016
To walk the fine line of being both a manager and a counselor, here is some advice.

Is your business ready for ‘Radical Candor’?

November 16, 2016
A new management approach known as Radical Candor is generating buzz and raising eyebrows. It calls for the kind of direct confrontation and painful truth-telling that’s traditionally considered verboten in the workplace.