Communication

Deep down, you know you should praise your employees more often. Rather than fret about the frequency of praise, consider your timing. You may compliment when you’re in a good mood, to grease the skids before you criticize, or when you happen to think of it. Those are not necessarily the best times. Consider these factors.

At work, the post-sneeze moment can be a strangely telling one. As if you didn’t already have enough on your plate, now’s the perfect time to become hyperaware of its ramifications …

The three criteria for polite communication that we probably learned as kids haven’t changed one iota since then—so why have so many on the staff never been able to internalize them?

We’re all striving to be better communicators, or at least we should be. With that in mind, let’s eliminate the following phrases from our spoken and written communication.