Communication

Cast yourself as a wise, fair judge

October 1, 2009
In private conversation among like-minded friends, you fling harsh judgments at your enemies. In public, however, such name-calling can undermine your credibility.

Strike an attentive pose

October 1, 2009
If you’re going to listen, showcase your eagerness to drink in every word. Monitor your body language so that you signal your interest.

The lost art of plain speaking

October 1, 2009
Spend enough time in big American organizations and you may start talking like a know-nothing robot. In the absence of straight talk, everyone babbles, but no one understands.

Rumors thrive when bosses hide

September 1, 2009
In tough times, smart managers step up. They communicate openly and honestly and provide perspective to help employees weather economic storms.

Cite the evidence that matters most

September 1, 2009
To build an argument, you can’t just stick to generalities. You need to support your assertion with facts or evidence that resonates with the individual or group you want to persuade.

Adjust your style–or else

September 1, 2009
You like to speak bluntly. By leveling with people, you find it helps you get along with them. But what works in most cases may not appeal to everyone.

Seek forgiveness, start afresh

September 1, 2009
At sundown on Sept. 18, the Jewish holiday of Rosh Hashanah begins. Ten days later comes Yom Kippur. This period represents a time for Jews to reflect on and repent for their wrongs. Regardless of your faith, September marks a good time to seek forgiveness from people in your workplace whom you have mistreated.

Rebound decisively in the aftermath of a skirmish

September 1, 2009
Some conflicts are beyond your control. But you can always decide how to respond.

Plug the execution gap

August 1, 2009
You repeatedly articulate goals and point workers in the right direction. They know what’s at stake and they understand your vision. They just don’t know what to do next. Beware of communicating on a macro level.

Gain credibility so that your words matter

August 1, 2009
When employees perceive you as credible, they trust you. Your promises and reassurances resonate with them.