Communication

Are you the boss’s pet?

December 1, 2004
If your networking and connections helped you become a manager, your workers may view you as the “boss’s pet.” Here’s some advice:

Ways you can communicate better

December 1, 2004
The folks at OfficeTeam asked respondents in a recent survey to identify areas where their bosses could improve. The responses they got are worth your attention:

Negotiating with your workers

December 1, 2004
Whether you’re negotiating with a customer, your boss, a peer, or an employee, use these guidelines to help maximize your chances for a successful outcome.

Help teams solve their own problems

November 1, 2004
Solving work-related problems is a team leader’s bread and butter. But what about those issues that you’d expect team members to handle on their own? Here’s how you can take “referee” out of your job description.

Blog on! Making the most of a tech trend

September 1, 2004
Statistically speaking, if your enterprise has 100 employees, at least one of them is a blogger. Should you be terrified?

Find success through face-to-face communication

September 1, 2004
“With today’s dizzying proliferation of communication technologies, it’s easy to imagine a time when we won’t have to meet ‘in person’ to conduct business. Yet face-to-face communication has taken on more importance than ever.”

Telling tales turns teamwork into trouble

September 1, 2004
Your team and your company have gone through dramatic changes in the last few years. Now, you feel things have calmed down, and the old, family-like atmosphere has been restored. But today, you think that might not be such a good thing …

Listening skills can help relieve office stress

August 1, 2004
“Stress-induced depression is on the rise and is predicted to be the leading occupational disease,” says author and consultant Scott Hunter. “This should be no surprise when gossip, petty jealousy and … adversarial communication pervade many office environments.”

Practice good recognition habits

July 1, 2004
“Companies have to break the bad habit,” writes author and consultant Bob Nelson in a recent issue of Workforce Management, “of recognizing employees only by occasionally giving them stuff.”

When workers fight with customers

July 1, 2004
No, the customer is not always right. But that’s no excuse for conflict between workers and customers. Usually, the customer and employee are both right and both wrong, and managers need to use care when counseling employees after conflicts erupt.