Communication

Giving feedback to an underperformer

December 11, 2018
Here are some guidelines to help you issue constructive feedback when it’s not so readily accepted.

Respond when employees insult you

November 29, 2018
Imagine this scenario: You open your email to see a message from an employee. As you read it, you discover it was sent to you by mistake, and it is highly likely the employee hoped you’d never set eyes on it. Why? Because it bashed you pretty severely.

3 reasons employees don’t speak up

October 24, 2018
If mistakes go undetected and small issues blossom into full-blown problems, your reputation as manager is on the line. You want employees to come to you with problems. So, if they aren’t speaking up at all—or only after issues get out of hand, here’s why.

When you must correct borderline misbehavior

October 17, 2018
We’ve all known people whose behav­ior, while not illegal or a firing offense, just isn’t very nice, and we’ve all seen the damage such people can do to morale and productivity.

Nurture client relationships

September 26, 2018
Strengthen relationships with your top clients by following this advice from Paul G. Krasnow, author of The Success Code: A Guide for Achieving Your Personal Best in Business and Life.

4 questions to ask yourself before you call someone on leave

September 23, 2018
The wheels of business stop for no one, and when an employee goes out on leave—FMLA or otherwise—it’s surprising how quickly the inconveniences mount. The urge to pick up the phone or dash off a quick email to ask a simple question just to keep the wheels moving is powerful, but pause for a moment before you do it and ask:

Deliver stronger briefings

August 22, 2018
When people ask you to “brief” them on something, make sure you get to the point—without sacrificing completeness and clarity. Follow these rules.

Does that decision really require a meeting?

August 14, 2018
Meetings are an essential platform for sharing information, brainstorming new ideas and collaborating as a team. But are they always necessary? Not according to those recently polled by Accountemps.

This is why employees don’t listen

July 25, 2018
If it feels like your instructions to employees go in one ear and out the other, you might be going about it all wrong.

Recognize a big achievement

July 19, 2018
A hand-written note wishing co-workers or employees congratulations is a powerful way to recognize the achievements or milestones in their lives. Follow these tips to write a truly meaningful one.