Employee Performance

Ace the performance review

January 1, 2005
When handled effectively, reviews can be a tremendous help in closing the gap between what your employees do and what you need them to do. But a number of things can get in the way of an effective review.

Keep rebounders moving up

November 1, 2004
We’ve seen lots of cases where, after a bad review or disciplinary action, employees really turn themselves around — temporarily. Here’s what managers can do to make sure they don’t turn into yo-yo performers:

When an employee’s looking elsewhere

September 1, 2004
It’s not necessarily a bad reflection on you as a manager when one of your team members starts looking for a new job. This is a situation where your skills can really come to the fore — for the employee, the department, the organization, and yourself. Here are the keys to making the most of this situation:

Helping employees with personal problems

June 1, 2004
Suspecting that an employee’s performance is suffering due to personal problems is one of the toughest situations a supervisor can face. Here’s some advice that can help:

What to do when feedback doesn’t work

May 1, 2004
What can you do to make sure your feedback makes a real difference in employee performance? Here are some suggestions from the pros:

When the same old excuses turn out to be true

April 1, 2004
Generally, you don’t mind conducting semiannual reviews in the claims-processing department you supervise, except when Cassidy comes in with her tired old complaints about how everyone else gets an easier ride …

Crafting a sure-fire performance plan

April 1, 2004
We’ve said many times that the first step in an effective performance management process is developing a performance plan for each employee. And you know you should involve your employees in setting the specific work goals that make up that plan.

Cure employee-of-the-month syndrome

March 1, 2004
Unless you manage a team of clones who all do exactly the same tasks in the same ways, the employee-of-the-month approach leads to apples-and-oranges comparison that spawn mistrust and resentment.

What performance appraisals don’t do

March 1, 2004
Both team leaders and their team members dread the annual appraisal and struggle to make it valuable — especially as flexible job descriptions and team- and project-based workplaces have become the norm. You can get better results when you conduct appraisals if you acknowledge from the start what a performance-review system doesn’t do.

Turning ‘nice people’ into top talent

February 1, 2004
Co-workers and customers alike commented on what a “really nice person” Lauryn was. But Amy wished Lauryn’s work quality and productivity weren’t just barely good enough to satisfy her expectations …