Leadership & Career

6 tips to take care of yourself and your staff

June 7, 2020
Employees, managers and companies of all sizes are navigating unprecedented times, and trying to pivot to a “new normal” in personal and professional life. Here are tips all managers can use to reduce the amount of stress you and your teams experience during this time of extreme uncertainty.

Referee a dispute: 3 tactics

April 22, 2020
Here are several behaviors and tactics you can use when you need to step in and help settle a dispute.

Keep reliability intact

February 28, 2020
Reliability—doing what you said you’d do—is not a glamorous aspect of managing, but it’s a vital one. Organizational development consultant Mike Cook offers five tips for keeping your reputation up-to-date.

3 questions to ask before making a change

February 28, 2020
When you’re assigned to lead a major change in your department, you want to start ASAP. But knowing what is not to be changed may matter just as much to your success.

Don’t ask workers to do these things

February 26, 2020
You expect a lot from your employees, but you shouldn’t cross certain lines. Here’s a list of things a good manager will never ask his or her employees to do.

Do you cover these topics with staff?

February 26, 2020
The conversations you have with your employees are essential to good leadership. Build a strong relationship based on communication by addressing these topics on a regular basis.

3 ways to deal with hurtful humor

February 26, 2020
Humor is a vital part of camaraderie in the workplace. But sometimes jokes are at someone else’s expense. If you’re wondering what to do when a joke-teller risks hurting someone to get a laugh, try one of the responses suggested by humor expert David M. Jacobson of Humor Horizons.

Support staff when customers are rude

February 26, 2020
Suppose one of your employees has been unjustly criticized by a customer. Use the situation as a learning experience for the employee, helping him or her review what happened and understand how to prevent it from happening again.

Communication is vital when delegating

February 26, 2020
Management is about getting results through people’s efforts. That means effective communication is essential. Here’s what to do.

Manager and coach: Synonyms?

February 14, 2020
Q. What is the distinction between a manager and a coach? Are these terms interchangeable?