Management Skills

Holiday gift-giving guidance

November 4, 2014
As December nears, many managers struggle with how to handle the hol­iday routine. One ­frequent challenge is what to do about holiday gifts. Here’s some guidance.

Lead that meeting right!

October 21, 2014
The etiquette of a meeting counts. Think of it as a performance with no faux pas. Follow these rules when leading your next meeting.

Words, words, words

October 6, 2014
They have a power that the most skilled managers know how to harness. Want your words to actually resonate with employees? Try posing one very telling question to each member of your team.

How to handle a sobbing employee

August 18, 2014

A subordinate who sheds tears is probably releasing simple frustration or anger rather than trying to achieve anything specific. But a manager may misunderstand and feel manipulated. Here’s how to handle the situation.

To build a great team, avoid snap judgments

August 15, 2014

When managing your staff, the big question becomes, “Are my impressions correct?” If you’re guided by overly rash or unfair judgments, then you may promote the wrong people and wind up with a dispirited team. Use these techniques to evaluate the work product of employees in a fair, consistent manner.

Never say these 7 things

August 4, 2014
Dave Kerpen, a student of all things likeable and author of Likeable Leadership, posts a batch of tips from top managers and CEOs on what you should never say, including these “Office Space”-worthy gems.

Give them the big picture and they’ll remember the smaller one

July 18, 2014
When you train someone on a new task, remember to take a step back and explain exactly why it needs to be performed, everything it accomplishes and everyone it affects.

Managing the Google way

July 14, 2014
Google, the king of search engines, recently set out on a search of its own—to identify the qualities that make the highest-quality managers at Google Inc., and then to replicate those qualities across the entire company.

‘Management by walking around’: 3 tips

July 7, 2014
MBWA is an effective way to discover employment problems no one would normally tell you about.

How to manage trouble-making meeting attendees

June 6, 2014
You’ve prepared the meeting agenda and presentation materials and secured all the necessary participants. But how do you keep the meeting on track when a few bad apples threaten to throw your meeting off track?