February 1, 2010
Draft contingency plans as a training tool … Clarify two-way expectations with staffers … Let employees brag about their triumphs.
February 1, 2010
More than 60 years ago, managers at Toyota, the Japanese car company, devised an ingeniously simple technique, later known as the “Five Whys”, to fix problems in its manufacturing process. The same approach can help you lead teams to identify solutions.