February 1, 2010
More than 60 years ago, managers at Toyota, the Japanese car company, devised an ingeniously simple technique, later known as the “Five Whys”, to fix problems in its manufacturing process. The same approach can help you lead teams to identify solutions.
February 1, 2010
Gus, a director at a natural gas utility firm in the Northeast, discusses his attempt to preserve morale amid a series of companywide reorganizations.